New York, This is clearly a very difficult time for our customers and everyone involved in the travel industry.... Read more, You luck of communication we been trying to deal with you guys more then a year ago and each single time your staff say a different story. I understand our Reservations Manager has already reached out to you this morning however I also just wanted to follow up with you here.... Based on the information that she provided, I can see that we did email you on the 29th of October after speaking to you on the phone. You luck of communication we been trying to deal with you guys more then a year ago and each single time your staff say a different story. I had several holidays booked with Travelonline when the borders closed. Why should they keep my money?? Unfortunately we are unable to offer you a refund because we physically don’t have your money. We also looked at how easy it was to find Contact Us pages, price guarantee information, and any kind of special deals section. 2 nights and private dining experience from $555. We NEVER authorised TO to cancel our flights and obtain 2 travel vouchers on our behalf. Online Travel Agency in Fort Lauderdale, FL. We had a wonderful vacation on Hamilton Island and all sailed smoothly that week. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. We looked at trips between Los Angeles and Miami, Paris to Lisbon, and New York City to Los Angeles during testing. You will receive a verification email shortly. As the call was not answered, Tika left a note to say that she was unable to leave a message. Their prices seem too good to be true and thus I have my doubts about them. This organization is not BBB accredited. I have emailed Travelonline today (mid Jan 2021). Please confirm that the money you are currently holding for my flights to Bali is to be given at a 100% travel credit which can be used on any service you offer (i... Read more, Apologies for the misunderstanding. Travel online cashed in and refused to provide a cash refund, providing voucher only. Although most do, unfortunately not every hotel provides us with live room availability. We are unable to issue flights ... Read more. We have been booking our holidays through Travel Online for many years. Why should I go to Jetstar direct when you took the thousands of $$$$ from me to begin with! This is very disappointing. I believe she has since reached out to you to update you on the status of your refund. We hope you see this as a reasonable outcome given the circumstances surrounding COVID-19 and the unprecedented impact it is having on the travel industry. A manager but for some reason your manage... r is off or working from home or at manager meeting, we ask to be. Overall it has been an horrendous experience. Can you please provide your TOCS reference number so that we can locate your booking in the system and give you an update? ... Read more. We also can’t reinstate your flights as they are not operating. Hi Margaret, I passed your concerns on to our Reservations Manager who was able to locate your booking in our system. While traveling may not be your top priority right now, the best online travel sites will help you book that vacation for when all this is over. Our picks of the best online travel sites, to help you book hotels, flights, cars and all you need for your next vacation. NY 10036. All airlines require payment in full before they will issue ticket... Read more, I would NOT RECOMMEND TravelOnline.com. And why would I want to go now? Short version, one family’s booking TOCS280716 received a refund (minus $200 in fees)....Read more, We do apologise for the conflicting information you received throughout this process.... Read more, My wife and I booked a trip for Thailand in March that was cancelled due to COVID19 through Travel online.I’ve contracted the hotel and they have agreed to offer a full refund due to the circumstances.Upon trying to get a refund less any reasonable processing fees through the travel agent, they’re only offer a credit voucher for 12 months.As much as I would love to travel, my wife and I are expecting our first baby in August and are not comfortable travelling given what’s going on and feels it’s unfair to be only offered a travel voucher.Tr...Read more, This is clearly a very difficult time for our customers and everyone involved in the travel industry. There's also the site's Vacation Value Finder, which lets you tweak how much you're willing to spend and what you're looking for from a vacation before making some fun suggestions. Our vetted travel partners must maintain a 4.25 star minimum rating. I’m so disappointed. You'll be glad you booked with TravelOnline. You can easily add on flight, hotel, and car or any combination of the three for package deals, although multiple flights are under a different option. Thank you. We understand this is a very difficult time for our customers and everyone involved in the travel industry. I believe your consultant Fiona has reached out to you today to give you an update on this. It feels like the site needs updating when you compare it to its rivals, but it works well and speedily enough. Under our normal terms and conditions, your booking is non-refundable. We have taken our business elsewhere.Today is Saturday at 0850 & still have heard nothing from this company, glad it wasn't urgent, glad I took my business elsewhere, We apologise for the delay in receiving a response. We're fans of the original, though, thanks to its clean and straightforward to use interface. Different sites provide different benefits and booking experiences, so it's worth shopping around before you pick a package deal. 335 Reviews . While you can sometimes get a better deal by using numerous different sites, we don't blame anyone for preferring an all-in-one deal or at least a partial all-in-one deal. The Top10TravelAgents Reviews compare travel agents and their online Summer 2021 holidays, which is the only way to review, find and book cheap holidays with a trusted and protected Travel Agent. By Frances Cary. If the flight was NOT cancelled we asked TO to reinstate our tickets. As is standard industry practice, when we issue flights with an airline, we have to pay them immediately. Well laid out discounts are available to compare reasonably quickly, and most locations have plenty of reviews. I will be supporting the honest, loyal and compassionate travel industry companies in the future. If you are flexible with your travel dates, this can help to keep the cost in line with what you were originally quoted but if you need particular dates, a particular property or destination this can make finding options more difficult or expensive. Sort by. Some companies, like Priceline, pick hotels and flights for you, to get you to your destination for the lowest price. Other companies let you mix and match flights, hotels and car rentals to fit your schedule. Our widespread and knowledgeable network of travel specialists are passionate about travel and know how to tailor the perfect holiday for each of our clients. We selected a refund via the Jetstar cancellation process. We have asked for a refund and have been told in no uncertain terms that it will be kept as a credit or we loose our money!! Students will also appreciate a section dedicated to them with extra discounts once you verify you're a student. When the time comes to travel overseas again this company has lost our business. International flights are a long way from being reinstated. On the 29th of October at 10.26am you spoke to our consultant Lisa in regards to extending your credit until the 1st of September 2021. The airline has refunded your airfares way ahead of schedule which is great news! Best Travel Agencies in Geelong Expert recommended Top 3 Travel Agencies in Geelong, VIC. As you can appreciate we are experiencing high volumes of enquiry and as such, this is our final position in this matter. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. We NEVER authorised TO to cancel our flights and obtain 2 travel vouchers on our behalf. Called back and after 4 days I didn t receive any call.. We were trying to do all of this, while at the same time, assist all of our customers who were either stuck overseas and needed to return home or who were due to depart immediately. Distraught, frustrated, disappointed!! While there are dozens of airfare-specific websites, travel sites also give you the option to add hotel stays and car rentals. But it was over double what original holiday was. At just £64 a day on average for a short-haul holiday, no other company rivalled it on price. Where is my refund. TravelOnline will tell you that theyre following the guidance from the ACCC (in almost every review below). See why we rock. John Nielsen Ref TOCS289736. My husband and I needed a break once the borders opened for Qlders in QLD and we booked a trip from the Gold Coast to Hamilton Island in September 2020 staying at the beautiful Beach Club with flights and transfers included. We understand this is disappointing and frustrating, however we are trying our best to offer similar alternatives in the same destination. I would highly recommended booking through this website, as they do the hard stuff for you! Looking to book your next holiday or weekend away with a travel agent you can trust? Unclaimed. This is clearly a very difficult time for our customers and everyone involved in the travel industry. Tipsy Hill Wine and Dine. This is not the kind of service that we pride ourse... lves. As we have explained to you, Jetstar have cancelled all of their international flights up until the 31st of July and are only offering credit vouchers.... We fully acknowledge that we cancelled your Jetstar flights and put them into credit. Having watched what the Australian consumer watchdog is doing with Qantas ensuring that a refund is an option, you would think that this company would follow suit but unfortunately...Read more. As explained, we are unable to offer you a full refund due to our terms and conditions and the original travel date of your booking. Not once! What is of relevance is that you "sit on it"for months....now the 16th Jan, and we are told we won't see it till the 18th Feb. Then it is minus the service fee. It takes seconds to gain a reasonably accurate picture of what to expect from wherever you're considering booking. Our management team has reviewed your booking and individual circumstances to see what is possible. Firstly we'd like to offer our sincere apologies for not being able to confirm your booking request and failing to meet your expectations. Your trust is our top concern. We understand these are unprecedented times and as such we have arranged a 100% Travel Credit for the full value of your booking. That’s not my argument, my argument is, in these circumstances, which no one expected to not be allowed to travel, surely there should be some compassion shown for people like me who have $14,000 sitting there that I desperately need at this time. Thank you for signing up to Top Ten Reviews. We understand this is frustrating, however we appreciate your patience during this unprecedented time. This is disgusting and un Australian. Please understand we are trying to manage our way through this crisis and like other travel businesses, Travel Online is following ACCC Guidelines https://www.accc.gov.au/consumers/consumer-rights-guarantees/covid-19-coronavirus-information-for-consumers#travel-cancellations-and-changes Travel Online is also accredited under ATAS which is the managing body for Travel Agents in Australia. This company are full of contradictory information, every single time I email them I get a different response. Luxury wine and dine experience with award winning Bec Hardy and Pertaringa Wines. Travel Online (Booking Service): 4.7 out of 5 stars from 1,153 genuine reviews on Australia's largest opinion site ProductReview.com.au. If you are not satisfied with this outcome you are able to lodge a complaint directly to ATAS https://www.atas.com.au/lodge-a-complaint. Booking Airfare Any other money paid for the accommodation portion of your trip is a 100% travel credit able to be redeemed against any travel product we sell including accommodation within Australia. When it comes to finding good agencies, you may get confused and, in the end, you go for the expensive tour. I was worried because so many have simply lost all their payments, but travel online were great. We understand you are disappointed. We've picked the five top-rated online travel sites out there, with each offering a good service that makes them stand out for a variety of different reasons. In email correspondence to me in Mid March, TravelOnline told me that because the TravelOnline payment had not yet been paid to Padma, they could offer us a full credit to use in the future on any accommodation offered by TravelOnline (did not have to be Padma). However after few day Travel online re contact me saying they need to charge extra due new rates or I can take a cheap room instead, Thank you for your feedback. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. I suggest that your future customers would rather see commitment to that, rather than what you have produced here. This is also the case with the suppliers wh... Read more, Our international trip was cancelled due to covid 19 which is understandable. Neither my wife or I had logged on, on the 7... th of April, or at any prior time, to manage our booking. Suceeds expectations. Thank you. Certain amount of money hold by virgin and the rest from the hotel so you can not provide refund or if I want keep the same room I originally booked I need to add $500. We are also adhering to the published ATAS Guidelines https://www.atas.com.au/covid19-update I would describe the agent's manner as obtuse, borderline rude. But Travel online refused to give me any refund. We understand this is a difficult and frustrating time for our customers however our team is doing their best to process refunds as quickly as possible with l... imited staff. We also considered how easily bundle deals could be arranged and how extensive they were and any potential discounts tied to them. It is plausible that this period of time is showing the best-and-worst of companies. And why would I want to go now? We had a flight to Honolulu cancelled in Oct 2020. I realise you are following guidelines, however, this is a very different situation.,Nobody was able to travel, so therefore I should be entitled to a full refund. Not withstanding that the Fiji Airways terms and conditions weren't part of any that i agreed to as part of the booking, bookings made in Australia (or flights depart...Read more, Thank you for your feedback. I’m not sure why other Travel Agenci... Read more, Description: We booked our flights through Travel Online (hereinafter referred to as "TO") on 29 November, 2019. Please refresh the page and try again. Firstly we'd like to apologise for not being able to confirm your booking request and failing to meet your expectations. platforms offer access to markets once unattainable by small hoteliers and hostel owners I have my refund. Companies can't alter or remove reviews from ProductReview.com.au. This company are full of contradictory information, every single time I email them I get a different response. Best Secret Deals: Hotwire. I have tried repeatedly to get my money back as it is out of my control. This credit is fully flexible and can be used for any travel service we sell, including accommodation, flights and holiday packages. Hey there, future Rockstar! Listing monitored by Travel Online representatives. As such, we can only pass on whatever they are offering. Thank you for your feedback. © We also have a guide to the best car rental sites, to help you complete your package. It means more than you know. This may mean that only more expensive room types are available and although we do our best and also offer discounts to try and keep the alternative within a similar price range this is not always possible. Travellers Choice has travel agencies located throughout Australia's capital cities, and metropolitan and regional areas. Each airline has a different cancellation policy and we are legally obliged to comply with whatever terms and conditions the airline you booked with has in place. Fiona and Kristy have been amazing! Elsewhere, it's mostly business as usual, but that's no bad thing. Please check your emails for correspondence from her regarding your refund. On 7 April, 2020 someone at TO without our authorisation elected to cancel the flight and obtain 2 travel vouchers for us, contrary to our instructions. TravelOnline, you provided contradictory information to us throughout the whole process and as evidenced by the fact that one of the three families received a refund, I find it hard to believe anything that you told us along the way. Why haven't I received it? Kind regards from all the team at TravelOnline. This is clearly a very difficult time for our customers and everyone involved in the travel industry given the circumstances surrounding COVID-19 and the unprecedented impact it is having. Top-rated companies. While it means you never book directly with Kayak, it does mean you get results quickly and without having to search around yourself, even if you will feel a bit overwhelmed with adverts while you search. It means more than you know. Still, for most people, Expedia.com has everything they'll need, and there's even the option of a cruise too if you fancy it. It's fairly obvious you didn't read my review. I have even chatted to Fiji airways who advised that if i had booked with them directly, there would have only been a $200 cancellation fee(Which I am happy to pay) but because i have booked with this company, the directive has to come from them-Travel online are claiming that the airline does not offer refunds!
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